“Norm and Shannon were the most responsive and professional realtors with whom we have ever worked. They really listened to what we had to say and were easy to work with. They got back to us immediately if we tried to contact them. When they walked through our house at our first meeting, they gave us several suggestions, such as painting the front door and shutters, removing a chair that looked worn, purchasing a dehumidifier for the basement, etc. We made almost all of their suggested changes for making our house more marketable. They wanted the house looking its best before they listed it because they said our house would get the most interest in the first few days on the market. They spent a lot of time determining how best to describe the house for the real estate listing and how best to market it. They used a professional photographer to take the photographs of the house for the listing. Within two days, we had seven showings scheduled and two offers. We accepted the second offer, which was for more than the listing price. The closing went smoothly. We would highly recommend Norm and Shannon. They have many years of experience and make a great team. If one of them is not available, the other one will take care of your needs. They received the standard percentage that a listing agent makes for the sale of a house.”
Gary and Bonnie Brock
"Norm sold our house for full asking price and within our prescribed time frame. His knowledge and understanding of the marketplace helped to develop a strategic marketing plan with actionable items that provided the desired outcome. Along the way, Norm explained the pros and cons of each decision, drawing upon his experiences with each option. Quite simply, Norm served as an effective, personable, expert guide in this real estate transaction, making the process easy and smooth. After dealing with Norm (and Shannon), my initial hesitations to work with a real estate agent were dispelled."
"Shannon & Norm assisted us in selling our home in Lexington KY. They were incredibly helpful, very patient with all of our questions, and guided us through the sales process. They were punctual, professional and responsive. We especially appreciated their flexibility and communication. They will give you honest & non-nonsense advice. We got more than our money's worth and we would recommend them without reservation."
"I've bought and sold several homes over my lifetime, and Shannon & Norm Biller were BY FAR the most professional real estate agents I've ever known. They sold my home for my asking price in just a few days, and sold the buyer's home in just a few weeks."
"We can't believe the Biller's sold our home so quickly. They must have some 'secret tricks.' It was a great experience."
Keith and Sissy Burus
"Thank you so much for all your help with selling our house and purchasing our new home. You both were so helpful and so willing to do whatever we needed to help us. That means so much. You both were right there to help and reassure us all the way through. Anyone we know who may be moving – we will send them to you! Thanks again so much!"
Brent and Kathleen Boggs
"As buyers it is important to know what something is truly worth before making an offer. Norm went above and beyond to find the true value of the house we were looking at and he really thinks outside of the box through the whole negotiation phase. After using 3 different realtors in the past 4 years we have finally found the one we will use for life. Highly recommended!!"
Norm went above and beyond what I think a typical real estate agent would do. He was always respectful and courteous, very patient and very flexible. He even met me at hospital one day to have my Dad sign papers. He kept communication going and was very helpful with any questions I had. He and his wife make a wonderful team and I would use them again without question."
“My experience with Shannon and Norm was truly amazing. They are knowledgeable, honest, kind, accessible and reliable. I purchased a condo with their assistance, and the process couldn't have gone any smoother. I HIGHLY recommend them and I will definitely contact them again should I have need for a realtor in the future.”
“Norm Biller is an accomplished Realtor. His work ethic, bull dog determination and strong attention to detail are three of the characteristics that help to make him successful. The other side of Norm is that he is a compassionate and understanding Realtor. He is easy to work with and he makes home buying a breeze. I feel confident recommending Norm Biller as he knows what it takes to build relationships and to sell homes.”
“Norm Biller is a very experienced Realtor that has a vast amount of knowledge in every facet of a real estate Transaction. He is a proven specialist when it comes to getting his sellers a faster than average sale at an above average selling price. His real estate marketing strategies which he implements for his seller clients get amazing results. Norm is a true professional in the real estate industry and comes highly recommended.”
“Trustworthy, hardworking, dedicated, enthusiastic, reliable, knowledgeable.
All words that describe Norm. You will be blessed to have this man working on your team to sell or buy a home. Hire him!”
“Norm and Shannon Biller of RE/MAX Lexington are the top of their game! We've worked several referrals back and forth throughout the years and punctuality and integrity is what these guys are all about! They come highly recommended!”
“We appreciate all you’ve done for us throughout this entire process, you’ve been awesome.”
“There aren't words to convey how pleased we are with the integrity, service, punctuality, professionalism, knowledge, kindness, and NICEness of this team.
Selling a home is a huge undertaking with "gotchas" around every corner. A Realtor determines the climate surrounding each one and quite often determines the outcome of the experience. For example, the Realtor representing the seller needs to be able to play nice with the buyers' Realtor in order that Realtor favorably influences his clients.
Norm and Shannon are the nicest, most intelligent and professional Realtors we have ever experienced.
We started this process by interviewing a different Realtor on a Saturday. He came out to the house, looked around, talked to us about pricing and said he would come back on Monday with the paperwork as he had a volleyball game Sunday. Um. Ok. Monday. Having been a Realtor I wondered why he didn't have his kit with him. After he left my husband and I talked it over and the more we talked the less comfortable we became. So we slept on it.
The next day, still uneasy we saw Norm and Shannon's reviews and the more we read the more we realized their performance reviews matched our expectations.
We called on that Sunday to set up an appointment and Norm actually answered the phone! A real person answered the phone! Wow, how often does THAT happen? He came to the house in a matter of hours, fully prepared and expecting to take the listing. We remarked on his punctuality. He said his father told him, "The longer you leave a head of lettuce out the more likely it will spoil." His daddy taught him well.
Norm brought his wife out to see the house because they work as a team. We were equally impressed with Shannon. She is lovely, vivacious and informed. These two work like a tag team, to the benefit of their clients.
He then had another member of his team, Preston, come out and take photos of the home, inside and out. Twice. Some of the photos needed to be redone because we installed granite in the kitchen in the meantime. There was no complaining or grumbling, just cheerful professionalism. The photos showed beautifully on the internet. This process took hours of Preston's time; it was no five minute job.
During the process of selling our home we never waited very long for a return call. They responded quickly, stayed "on point" throughout and were always pleasant. Additionally this is not an 8-5 team. They do what it takes.
When we hit the inevitable snags they guided, urged, communicated and did whatever legwork needed. They made sure, in a very kind, nice, gentle manner, that all parties performed. Including us.
We are going to miss them as Realtors when we buy a home in the Phoenix,Az. area, but mostly we are going miss them as people.
If you need a Realtor, do yourself a favor and hire The Biller Team”.
CT and GT
“The Billers were among best realtors we have ever dealt with. Their knowledge of the market for homes, townhouses and condos was tremendous. They never seemed rushed and were genuinely interested in finding the best place possible for our son, who is now in graduate school at U.K. They also found the BEST home inspector that we have ever met! I would recommend the Billers for anyone looking for a home in Lexington.”
RM & JM
“The house was listed and sold within about 2 weeks. I should add that it was sold during the oncoming holiday season so I was really relieved and pleasantly surprised (contract signed day after Thanksgiving). It has been a very easy process with Norm and Shannon's guidance and work.
This was my first house so I really didn't know the selling process at all, but Norm and Shannon have been very patient, honest, kind, and thorough with me throughout the whole experience. Norm and Shannon always made me feel like my questions and concerns were important to them, and they were extremely prompt with emails and calls. This was a really great first selling experience, and I would recommend the Billers to anyone who is buying or selling a home. I would definitely use their business again in the future without hesitation.”
“We were very happy with Norm and Shannon’s service. They spent a lot of time talking with us and as well, were very particular about the staging of the house. We followed all of their instructions faithfully. We went back and forth about the listing price, and we trusted his advice on this. He listed our house on a Friday afternoon around 5 pm and in about the next 24 hours we had two competing offers. We actually ended up making $5,000 more than we were even asking for the house. For anyone wanting to sell their home, Norm is an excellent seller's realtor and I would highly recommend him.”
“Shannon was always forthcoming, informative, knowledgeable and never afraid to spend time with us.”
“Norm and Shannon provided great advice to help get our house sold. They gave us a to do list with what they thought we should do to get our house sold. We did it and the house was only on the market two days before we had received and accepted an offer. Norm did a fabulous job taking pictures and the listing was very thorough and inviting. Norm also helped us negotiate for our new house that we recently purchased. His advice was always appreciated and helpful. He always responds quickly to phone calls and emails and is extremely punctual. I would definitely use Norm and Shannon again should I ever move.”
“Your professionalism, attention to detail and, most importantly, your genuine care and kindness made the buying experience an incredibly positive experience. I sincerely thank you.”